Previous incidents

We identified an issue affecting WhatsApp message synchronization. Some messages may not sync correctly for certain contacts using WhatsApp Coexistence.

Automated opportunity actions have been restored and affected functionality is operating normally.

Threads integration functionality has been restored and affected social publishing services are operating normally.

We identified an issue affecting UTM tracking parameters captured through hidden form fields. Some tracking information may not have populated correctly on contact records.

An upstream AI model experienced a service disruption affecting certain Voice AI functionality. Some Voice AI interactions using the affected model may have been unavailable during this period.

Contact synchronization has returned to normal. All delayed updates have been processed and no data was lost.

Appointment data visibility has been restored and affected services are operating normally.

CRM performance has returned to normal and all affected services are operating normally.

Application loading has returned to normal and affected platform resources are operating normally.

Bulk action processing has been fully restored and affected statistics have been corrected.

Social publishing and website editing have been restored and are operating normally.

Opportunity creation and pipeline movement have been restored and are operating normally.

Pinterest publishing has been restored and affected social publishing functionality is operating normally.

The affected AI integration service has been restored and is operating normally.

Opportunity management has been restored and affected functionality is operating normally.